See Additional resources if the problem is unresolved or if there are other scanning problems. If there is a connection problem, follow the instructions in the tool. If your printer is not listed, turn it on and click Retry. The operation via USB 3.0 on Windows Server® 2008 is not supported. Once HP Print and Scan Doctor is open, click Start, and then choose your printer. The scanner may not recognize via USB3.0 controllers. Note: If your computer still does not recognize the scanner after Windows update, please refer to No.2 My scanner does not operate properly. The recognition via USB 3.0 is confirmed. The recognition status of each USB 3.0 host controller manufacturer is as follow: The recognition status for each USB 3.0 host controller manufacturer USB 3.0 host controller manufacturer If you previously saw a scanning option and you dont see one anymore, try deleting the scanner (or multifunction printer) and adding it again. In this case, connect via USB 2.0 to use the scanner. If your computer still does not recognize the scanner after Windows update, please refer to No.2 My scanner does not operate properly.ĭepending on the USB 3.0 host controller manufacturer, the computer may not recognize your scanner. Windows® 8 and Windows Server® 2012 cumulative update: November, 2012 The scanner will beep 5 times and power off. Refer to the following support page of Microsoft Corporation for further details. Press and hold the trigger button while pressing the power button.
If the document is not correctly loaded on to the scanner when the Scan to PC button is pressed the Scan to.
If you select the "Install updates automatically (recommended)" Windows Update setting, this update is automatically installed. Load the document to be scanned on to the scanner. Update Program for Windows® 8 and Windows Server® 2012 (KB2770917)
In order for the computer to recognize the scanner via a USB 3.0 port on Windows® 8 and Windows Server® 2012, it is necessary to update USB Scanner Class Driver provided by Microsoft Corporation. This issue can occur if the local users Temp folder does not have enough contiguous file space to. My computer does not recognize the scanner For Windows® 8 and Windows Server® 2012 users: Why is my Epson scanner not working on Windows 10. Well, for some reason, my scanner will not work anymore.
The scanner does not operate properly when connected via USB 3.0. Tech Talk - My scanner wont work - I had some trouble with my computer a while back and then had to re-install everything.